How To

Fixing ITV Error Code 01-01: Get Back to Streaming in No Time

Experiencing the ITV error code 01-01 can be frustrating, but the good news is that it is usually a straightforward issue to address.

In this comprehensive guide, we will provide you with step-by-step instructions on how to fix ITV error code 01-01. But first, let’s understand what this error code is all about.

What is ITV Error Code 01-01?

ITVX, previously known as ITV Hub, is an online video-on-demand service in the UK operated by ITV. The platform primarily features content from ITV1, ITV Digital channels, and licensed material.

Launched on 8 December 2022, ITVX offers a wide range of exclusive programming, making it a strong competitor to other platforms like the BBC and Channel Four Television Corporation.

It also provides access to BritBox and a selection of FAST channels, including virtual linear channels for popular shows like The Chase and Hell’s Kitchen.

On 10 March 2023, it was announced that CITV content would be moving to ITVX and rebranded as “ITVX Kids,” marking the end of the CITV brand after four decades.

Cause of ITV Error Code 01-01

ITV has not officially provided information about the specific cause of the 01-01 error on their platform or how to fix it. However, based on experience, this error could be either a recent issue or a common error that can be resolved using standard troubleshooting techniques.

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It is often recommended to try restarting the app or device as an initial step to resolve the error. In the following section, we will outline some common workarounds to help you resolve the ITV error code 01-01.

How to Fix ITV Error Code 01-01?

If you’re experiencing the ITV error code 01-01, there are several steps you can take to resolve it. Follow the instructions below to troubleshoot and fix the issue:

1. Check your internet connection

The first thing you should do when encountering the error code 01-01 is to check your internet connection. A slow or unstable connection can often cause streaming errors. Ensure that you have a stable internet connection by performing a speed test on your device. If your connection is slow, try restarting your modem and router to refresh the connection.

2. Restart your device and stream ITV again

Sometimes, simply restarting your device can resolve the error code 01-01. Hold down the power button until the option to ‘Restart’ appears, and then select it. After your device restarts, open the ITV app and try streaming again. This simple step can often fix minor glitches and connectivity issues.

3. Update your ITV app

If the error code 01-01 persists, it may be due to an outdated version of the ITV app. Check for updates in the App Store (for iOS devices) or Google Play Store (for Android devices) and make sure you have the latest version installed. Updating the app can bring bug fixes and improvements that may resolve the error.

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4. Clear the cache of your ITV app

Cached data can sometimes interfere with the proper functioning of the ITV app, leading to error code 01-01. To clear the cache, follow these steps:

  • Go to your device’s settings.
  • Find the ITV app in the list of installed apps.
  • Select ‘Clear Cache’ or ‘Clear Data.’

After clearing the cache, restart your device and try streaming ITV again. This action will remove any temporary files or corrupted data that might be causing the error.

5. Reinstall the ITV app

If none of the above steps work, you can try uninstalling and reinstalling the ITV app. This process will ensure that you have a fresh installation of the app, which can resolve any underlying issues that may be causing the error code 01-01.

To reinstall the ITV app, follow these steps:

  • On your device, navigate to the App Store (for iOS) or Google Play Store (for Android).
  • Search for the ITV app.
  • Select the app and choose the option to uninstall or remove it.
  • After the app is uninstalled, restart your device.
  • Go back to the App Store or Google Play Store and reinstall the ITV app.
  • Open the app and try streaming again.

6. Contact ITV support

If you have followed all the troubleshooting steps mentioned above and are still encountering the error code 01-01, it’s recommended to reach out to ITV support for further assistance. They may have additional solutions or insights into the issue that can help you resolve it.


There you have it! I’ve provided you with an easy guide to help you resolve the ITV error code 01-01 and get back to streaming your favorite shows and content on the ITV app.

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By following the troubleshooting steps outlined in this article, such as checking your internet connection, restarting your device, updating the app, clearing the cache, and reinstalling the ITV app if necessary, you should be able to overcome the error code and enjoy uninterrupted streaming.

Remember, if you’ve tried all the troubleshooting steps and the error persists, don’t hesitate to contact ITV support for further assistance. They will be able to provide additional guidance and help you get back on track.

So go ahead and apply these simple solutions, and soon enough, you’ll be back to enjoying all the great content ITV has to offer.

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